It’s hard to believe that we are already here – the final weekend of the season. I’d like to take this time to personally thank each and every one of you for another tremendous winter. Across the resort and all of our lines of business, you were all such an important part of our guest experience by providing an Experience of a Lifetime to all of our guests this winter.
This season has seen many examples of us living ‘One Keystone,’ where we went above and beyond for our guests, regardless of what department we work in. This fall, every department committed to creating a ‘Big WIG’ (wildly important goal) that would contribute to Keystone increasing NPS from 48.7 to 52.6 by our closing day. I’m happy to announced that we crushed our goal by 2 points, and will end the season with a 54.7!
Everyone should be proud of what we, as One Keystone, have accomplished. I thank you very much for all the passion, enthusiasm and dedication you bring to your jobs. Be sure to recognize each other and celebrate your wins across your teams.
I hope to see you at our Keystone End of Season Celebration on Monday for a well-deserved day of celebration and recognition. Starting at 9 a.m., join us for skiing and riding, plus free snow tubing, mountaintop snow cat tours, and a barbeque lunch at the Mountain House. An active employee or volunteer pass is required for this event.
Have a safe weekend and I look forward to continuing our momentum into summer and again next winter.
Vice President and General Manager