Employee Pass Information

The Product Sales and Services team is taking over Employee and Dependent Pass/Benefit Coupon processing this season, formerly managed by the Keystone Employee Center.  The PSS team is very excited to serve employees-- our internal guests-- in a flexible and streamlined way.  Please read the following updates on how we will be managing this process this season: 


Pop-up processing for large on-boarding groups – Do you have a training scheduled with an on-boarding group of 20ppl or more? 

  • We will schedule individual time(s) to process your specific department employees based around your training dates and number of employees.  
  • Please contact Tucker Baer (tbaer@vailresorts.com) and Luke Irwin (cirwin@vailresorts.com) with your on-boarding dates and number of employees expected.  


Flexible Walk Up Hours – For any existing employees currently working, on-boarding groups of 20ppl or less, or individual employees starting later in the season. No reservations needed.  


Locations and Dates: 

o   Pre-Opening, Early Season Hours -   

  • Lifetime Pass Office: Open Early Season, MWF (10/23, 10/26, 10/28, 10/30), from 8am -11am. 
  • Located in the River Run Base Area across from the Adult Ski School/Rental Building.  


o   Post-Opening, Season Long Hours- 

  • River Run Ticket Windows: Open from 11/2 – 4/4, 7 days a week, after 1pm. 
  • Mountain House Ticket Windows: Open from 11/6 – 4/4, 7 days a week, after 1pm.  


Manager and Employee Check List - Please ensure that you and your employees have completed the following steps, prior to sending them to one of our locations, to ensure a smooth and quick process. 

Manager Actions 

Please follow the normal onboarding process (see Manager Hiring Checklist). 

  • After you complete the employee’s Add Hire Details, instruct your employee to complete their Required Updates in DirectConnect: Take Action.  SIS employees who complete these actions prior to you completing their Add Hire Details, will need to complete them again.  
  • Verify that your employees have completed the actions using the Compliance Dashboard, which should show employee as “Ready to Work.” 


Employee Actions: 

o   Complete the following: 

  I-9 (New/Rehire employees)

  Employee Guide 


  Pay Options 

  Ski/Activity Waiver 

  EpicEmployee Terms & Conditions 


Dependent Pass Information: Any dependents that you or your employees would like to get a pass for, requires a few additional steps. 

  • All dependents must be added and verified through Direct Connect either as a new hire step, while signing the ski waiver, or in a life event defined by HR. 
  • Employees must upload required documents through the “My Benefits” tab  -> “Document Upload”.  This will take 24 hours to be processed 
  • Required Documents Include: Marriage Certificate (and proof  of cohabitation), Birth Certificate and Adoption Paper work.  
  • Additional specific information on required documents and life events can be found here: https://vailresorts.service-now.com/hrportal?id=knowledge&sys_id=bb1cc2b3dba33f809d07e6650596192b  


Additional Information –  

*Employee and dependent Epic Pass refunds will be processed when the employee is issued there employee and dependent passes.  

Employee Coupon Use:

  • These coupons require a reservation.  
  • We will accept walk-up use if we have availability  
  • If you would like to make a reservation prior to the date of use, please purchase a ticket in advance.  Stop by our ticket offices day of and we will refund the relevant amount.