Congratulations to this week's On-the-Spot Values-Based Recognition Raffle Winner!


 

 

Congratulations to this week's On-the-Spot Values-Based Recognition Raffle Winners!

 

These employees were recognized by their managers for living out one or more of our Company's core values! Once recognized, they entered themselves for a chance to win a prize through EpicEmployee>My Location>My Recognition. They will receive a branded gift item from our Keystone Street Team as a special thank you. You could be the next winner!  

 

This week's raffle winners are: These raffle winners will receive a Keystone Prize Packet where they can choose two options from Helly Hansen gear, Smartwool Socks, Keystone Branded Hammock and other great prizes! 

 

 

Mark Lemon, Lift Operations, Be Safe: “I observed a family starting to hike up the bike trails just after opening. I ran up to meet them and explained that bikers would be coming down the trail in a few minutes and it would be safer for them to take an alternate route for their hike.”

 

Brian Scagliarini, Lift Operations, Serve Others: “I was riding my bike on the way to work & I saw a lady on the ground just off the bike path. She had sprained her ankle but no one was stopping to help her. I put her on my bike and wheeled her back to Argentine Circle where she lived. Best part of all was that I still made it to work with 2 minutes to spare.”

 

Read other On-the-Spot Stories from this month

Benjamin Simonsen, Front Desk/Activities, Serve Others: “There was a guest at the Keystone Lodge and Spa who had a rough night with their not being AC in the unit. One of the guests in the room was very allergic to the summer trees causing him to come down with a sever headache. I made sure to move these guests into a comfortable room placing some out of order to allow the guest to enter and choose the room. After I made sure to follow up several times apologizing for the inconvenience and attempting to turn their stay around. The guest appreciated my service so much that they left a review saying I was the “best customer service person they have ever encountered” and that they will return even with no ac and will book with us directly so we receive all the funds.”

 

Alex Aguilar, IT, Serve Others: “Electrical disruptions over the weekend wreaked havoc at my workstation and impacted my ability to perform my job. IT Specialist Alex Aquilar probably deals with these run-of-the-mill end user problems all the time, but he treated me with respect and delivered the kind of customer service we all strive for in guest service delivery. Alex gave me his focused attention and was patient in understanding my non-technical description of the issue. Thank you for living our value of service, Alex. Your actions directly contribute to a culture of service in our workspace.”

 

Sy Meheen and Mason Wyatt, Emergency Services, Serve Others: "Allow me this opportunity to co-nominate Sy Meheen and Mason Wyatt for their exceptional teamwork and service this past weekend. The guest took the time to drop our VP/GM this note: 'Mr. Sorenson: I was visiting Keystone to mountain bike down the mountain today with my son. I am a decent mountain biker and am comfortable on black diamond trails albeit slowly. I panicked on a drop in and went over my handle bars and fell flat on my face-bloody nose etc. and banged my head. I went down to get medical attention and the manager in charge: Mason Wyatt (?) was completely on the ball and took great care of me. He knew exactly what he was doing and made me feel completely at ease while he called the medic: Sy Meehan. Sy was incredible and thorough and took excellent care of me. Ultimately no concussion and simply a bruised and swollen nose came out of it but Sy was very cautious. Both of these men really contributed to my experience at Keystone today in such a positive way that I cannot thank them enough. Their professionalism far exceeded my expectations. Regards, Gil Melman'"

 

Allen Wisniewski, Access Control Dept, Serve Others: "This is a shout out to the 'behind-the-scenes' employee that makes it possible to deliver exceptional customer service. Guests rarely see Allen Wisniewski from Access Control, but his dedication to excellence and quick response to problems directly serves our guests' experience. Kinda funny, but what the guests do NOT notice is exactly the best service: no problems with access/keys. And when there is a problem, Allen drops everything so we can make it right for the guest. Thanks for making the frontline look so good, Allen. We are channeling your good work when we get praised for the great service!"

 

Mark Lemon, Lift Operations, Be Safe: “I observed a family starting to hike up the bike trails just after opening. I ran up to meet them and explained that bikers would be coming down the trail in a few minutes and it would be safer for them to take an alternate route for their hike.”

 

Brian Scagliarini, Lift Operations, Serve Others: “I was riding my bike on the way to work & I saw a lady on the ground just off the bike path. She had sprained her ankle but no one was stopping to help her. I put her on my bike and wheeled her back to Argentine Circle where she lived. Best part of all was that I still made it to work with 2 minutes to spare.”